Aims to understand how training and communication help an organization to learn and gain a competitive advantage. Explores the link between training, communication and measurement with individual and organizational learning by conducting a specific qualitative analysis looking for insights into how the concepts sometimes work and how they fail. Also touches on the general themes that have shaken management and employees over the last 15 years as they struggle to survive and prosper in the global village, and compares this concept with ideas that have been prevalent in organizations since the early 1970s. The objective is to understand how organizations can tap their intangible assets and increase their value to the organization, the individual who holds the knowledge and the society that benefits from a healthy economy.
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