What they can do versus how much they care: Assessing corporate communication strategies on Fortune 500 web sites
Abstract
Purpose
This paper aims to propose a typology of corporate communication strategy; to investigate whether the typology is present among Fortune 500 corporations; and to explore whether there is a dominant strategy and industrial differences among them.
Design/methodology/approach
A content analysis of all 2008 Fortune 500 corporate web sites was undertaken.
Findings
This paper finds that there are three corporate communication strategies used to affect publics' corporate associations: corporate ability (CAb) strategy; corporate social responsibility (CSR) strategy; and a hybrid strategy. The results demonstrate that a majority of corporate public relations for Fortune 500 companies emphasize a CAb communication strategy over a CSR or hybrid strategy, whereas the top 100 Fortune 500 corporations focus on a CSR strategy over the other two strategies. Industrial differences are also found in adopting different corporate strategy among the companies.
Originality/value
The applied value of this research it is that provides convincing and realistic insights about contemporary corporate communication strategy and a valuable set of communicative directives to public relations practitioners managing corporate‐context communications with stakeholders since it explores dominant corporate strategy among Fortune 500 companies.
Keywords
Citation
Kim, S. and Rader, S. (2010), "What they can do versus how much they care: Assessing corporate communication strategies on
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited