Beyond technical competence: learning to listen
Abstract
Discusses listening as a basic principle of leadership. Defines leadership and decision making as much the art of listening as they are the skill of doing. In a world where most knowledge is obtained visually the author identifies behaviors that will facilitate the listening process. Tells why active listening is a physically and psychologically fatiguing process. Provides simple rules to enhance listening skills and to overcome the “listening gap.” Listening to the customer and translating what is heard into an action plan is a mark of a successful organization. Provides a solid foundation and philosophy for practicing or emerging leaders. Includes quotes from contemporary and historical leaders.
Keywords
Citation
Scarnati, J.T. (1998), "Beyond technical competence: learning to listen", Career Development International, Vol. 3 No. 2, pp. 79-81. https://doi.org/10.1108/13620439810207590
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited