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Acceptance of enterprise blog for service industry

Chien Hsing Wu (Department of Information Management, National University of Kaohsiung, Kaohsiung, Taiwan, R.O.C.)
Shu‐Chen Kao (Department of Information Management, Kun Shan University, Tainan, Taiwan, R.O.C.)
Hsin‐Hui Lin (Department of Information Management, National University of Kaohsiung, Kaohsiung, Taiwan, R.O.C.)

Internet Research

ISSN: 1066-2243

Article publication date: 31 May 2013

Abstract

Purpose

The rapid growth of blogs over the Internet has gradually attracted the attention of enterprises that want to engage in business and develop their online communication channels for customer relationships. The study aims to develop and examine the determinants of enterprise blog (E‐Blog) adoption for the service industry. Organization size is used as a moderating factor to disclose its influence on the effects of the variables.

Design/methodology/approach

The research model of the empirical study integrates three composites: social exchange theory, innovation diffusion theory, and organization dynamics. For the results, data are analyzed by using factor analysis to derive the actual composites and structural equation model to test the hypotheses.

Findings

The main results show the following findings. First, social exchange via E‐Blog fosters enterprise reputation. Second, enterprises are doubtful whether they can build online relationships via E‐Blog with their customers and E‐Blog visitors. Third, virtual trust and the unknown virtual social structure are barriers for enterprises in using E‐Blog. Fourth, E‐Blog adopters are likely to be purpose‐sensitive as the numbers of blog type increase.

Practical implications

The research findings reveal that E‐Blog vendors and agents should emphasize reputation development to attract the attention of their customers (enterprises). In addition, small‐ to medium‐sized enterprises prefer the relative advantages and simplicity of E‐Blogging. In contrast, large enterprises are more concerned with competition pressure and market dynamics involved in the adoption attitude. These findings would be useful for E‐Blog service providers to analyze the requirements of their customers. In addition, E‐Blog vendors and agents should persuade enterprises adopting E‐Blog to ease competition pressure, particularly for large firms who have not adopted the technology. Finally, E‐Blog platforms and vendors should emphasize that E‐Blog can help increase reputation by attracting the attention of enterprises to adopt E‐Blogging.

Originality/value

In the virtual socialization process, the blog has been developing its own characteristics that are linked to social behaviour. This link explains social change and stability in cyberspace from the social psychology and sociology points of view. The research findings differ from those of previous research because early studies focused on individual Internet user blog participation without placing emphasis on the adoption intention of enterprises. The findings of this study will be helpful for both E‐Blog service providers and enterprises.

Keywords

Citation

Hsing Wu, C., Kao, S. and Lin, H. (2013), "Acceptance of enterprise blog for service industry", Internet Research, Vol. 23 No. 3, pp. 260-297. https://doi.org/10.1108/10662241311331736

Publisher

:

Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited