A problem‐solving approach to value‐adding decision making in construction design
Engineering, Construction and Architectural Management
ISSN: 0969-9988
Article publication date: 1 January 2006
Abstract
Purpose
To illustrate the use of a Value Adding Toolbox by construction industry designers when addressing customer value expectations using problem solving.
Design/methodology/approach
Focused literature review establishes the need for construction industry design solutions to deliver customer value and a Value Adding Toolbox is proposed in response. Case studies validate Toolbox use and one illustrative example is provided. Interviews with prospective Toolbox users identify barriers to adoption and inform a recommended approach to organisational adoption.
Findings
The Toolbox is found to be effective at helping construction designers to solve technical design problems with regard to customer expectations of value. However, designers are found to be initially reluctant to adopt the new tool. Organisation learning is therefore required to establish the importance of customer value satisfaction as a prerequisite to Toolbox adoption by designers.
Originality/value
This paper provides a useful insight into the practical application of problem‐solving tools by construction designers to better understand customer needs.
Keywords
Citation
Thomson, D.S., Austin, S.A., Root, D.S., Thorpe, A. and Hammond, J.W. (2006), "A problem‐solving approach to value‐adding decision making in construction design", Engineering, Construction and Architectural Management, Vol. 13 No. 1, pp. 43-61. https://doi.org/10.1108/09699980610646494
Publisher
:Emerald Group Publishing Limited
Copyright © 2006, Emerald Group Publishing Limited