A learning team approach for service organizations to achieve TQM and beat the competition

Abstract

Almost every service organization wants to achieve TQM and beat the competition. This article shows the learning team approach to help achieve a learning organization and achieve TQM. Considers some of the problems associated with TQM implementation and gives an in‐depth view of the learning team approach, considering benefits for individuals and companies.

Citation

Fung, M. (1998), "A learning team approach for service organizations to achieve TQM and beat the competition", Managing Service Quality: An International Journal, Vol. 8 No. 5, pp. 367-374. https://doi.org/10.1108/09604529810235826