A quality systems model for the management of quality in NSW schools

Geoff Berry (Senior Education Officer, New South Wales Department of Education and Training, and is a member of the student services team based at the Blacktown District Office)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 April 1998


Outlines a model for the development of quality systems in New South Wales schools. Also considers quality assurance as a means of auditing such a system and the role of leadership in the development of such systems. Looks into the nature of quality systems and international quality standards. Notes the problems and challenges inherent in the introduction of a quality system concept into schools and suggests further research to look into leadership factors and training required to support such an introduction.



Berry, G. (1998), "A quality systems model for the management of quality in NSW schools", Managing Service Quality: An International Journal, Vol. 8 No. 2, pp. 97-111. https://doi.org/10.1108/09604529810206891

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Copyright © 1998, MCB UP Limited

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