Outlines a model for the development of quality systems in New South Wales schools. Also considers quality assurance as a means of auditing such a system and the role of leadership in the development of such systems. Looks into the nature of quality systems and international quality standards. Notes the problems and challenges inherent in the introduction of a quality system concept into schools and suggests further research to look into leadership factors and training required to support such an introduction.
Berry, G. (1998), "A quality systems model for the management of quality in NSW schools", Managing Service Quality: An International Journal, Vol. 8 No. 2, pp. 97-111. https://doi.org/10.1108/09604529810206891Download as .RIS
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