Four Baldrige Awards were awarded in 1996. Offers brief profiles of each of the four winning companies, together with some insights into their journey towards excellence.
Taylor, C. (1997), "Profiles of the 1996 Baldrige Quality Award winners", Managing Service Quality: An International Journal, Vol. 7 No. 2, pp. 69-76. https://doi.org/10.1108/09604529710161432Download as .RIS
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