Profiles of the 1996 Baldrige Quality Award winners
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 April 1997
Abstract
Four Baldrige Awards were awarded in 1996. Offers brief profiles of each of the four winning companies, together with some insights into their journey towards excellence.
Keywords
Citation
Taylor, C. (1997), "Profiles of the 1996 Baldrige Quality Award winners", Managing Service Quality: An International Journal, Vol. 7 No. 2, pp. 69-76. https://doi.org/10.1108/09604529710161432
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited