The theory of constraints in practice ‐ at Quality Engineering, Inc.

Jaideep Motwani (Department of Management, Grand Valley State University, Grand Rapids, Michigan, USA)
Kathleen Vogelsang (Department of Management, Grand Valley State University, Grand Rapids, Michigan, USA)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 December 1996

Abstract

Applies theory of constraints principles in a five‐step focusing process in a US engineering firm, OMM Engineering, to assist in improving the overall productivity of the survey department. Assesses the needs of the firm, and concludes that the use of a global positioning system would double the capacity of the survey and engineering departments and increase throughput. Shows that the five‐step focusing process can be used successfully to eliminate bottlenecks within organizations.

Keywords

Citation

Motwani, J. and Vogelsang, K. (1996), "The theory of constraints in practice ‐ at Quality Engineering, Inc.", Managing Service Quality: An International Journal, Vol. 6 No. 6, pp. 43-47. https://doi.org/10.1108/09604529610149220

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Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

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