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How to establish rapport with others

Jennifer S. Ellerman (Jennifer S. Ellerman and Brian H. Kleiner are with the Department of Management, School of Business Administration and Economics, California State University, Fullerton, California, USA)
Brian H. Kleiner (Brian H. Kleiner are with the Department of Management, School of Business Administration and Economics, California State University, Fullerton, California, USA)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 June 1996

827

Abstract

Indicates the importance of strong and stable work relationships, and how to establish and maintain these by means of three “representational systems”: auditory, visual, and kinesthetic. Concludes that strong working relationships often lead to a more productive work environment.

Keywords

Citation

Ellerman, J.S. and Kleiner, B.H. (1996), "How to establish rapport with others", Managing Service Quality: An International Journal, Vol. 6 No. 3, pp. 39-42. https://doi.org/10.1108/09604529610115876

Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

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