Describes how KHS Maschinen‐und Anlagenbau is transforming its service operation to strengthen customer relationships and accelerate growth.
Baumgartner, P., Kalmbach, R., Mahnel, M. and Lütjens, H. (1996), "Service as strategy at KHS Maschinen‐und Anlagenbau", Managing Service Quality: An International Journal, Vol. 6 No. 3, pp. 27-30. https://doi.org/10.1108/09604529610115849Download as .RIS
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