Advanced
search

To read this content please select one of the options below:

Service as strategy at KHS Maschinen‐und Anlagenbau

Peter Baumgartner (Peter Baumgartner is a Vice‐President of Mercer Management Consulting, and Co‐head of the firm’s Munich office. Ralf Kalmbach is a Principle, and Matthias Mahnel is an Associate of the firm; both are also based in Munich. Hans‐Jörg Lütjens is a Principal, based in Boston, Massachusetts, USA)
Ralf Kalmbach (Ralf Kalmbach is a Principle, and Matthias Mahnel is an Associate of the firm; both are also based in Munich. Hans‐Jörg Lütjens is a Principal, based in Boston, Massachusetts, USA)
Matthias Mahnel (Matthias Mahnel is an Associate of the firm; both are also based in Munich. Hans‐Jörg Lütjens is a Principal, based in Boston, Massachusetts, USA)
Hans‐Jörg Lütjens (Hans‐Jörg Lütjens is a Principal, based in Boston, Massachusetts, USA)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 June 1996

362

Abstract

Describes how KHS Maschinen‐und Anlagenbau is transforming its service operation to strengthen customer relationships and accelerate growth.

Keywords

Citation

Baumgartner, P., Kalmbach, R., Mahnel, M. and Lütjens, H. (1996), "Service as strategy at KHS Maschinen‐und Anlagenbau", Managing Service Quality: An International Journal, Vol. 6 No. 3, pp. 27-30. https://doi.org/10.1108/09604529610115849

Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

Related articles

Manage cookies

We’re listening — tell us what you think

Join us on our journey