Employee communications: how technology impacts on practice

Michael Rudnick (Michael Rudnick is Principal of Cognitive Communications, Inc., Stamford, Connecticut, USA)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 April 1996


Describes the results of a research project to determine the use of technology in employee communication. Finds that e‐mail is the most widely used technology. Covers the links between technology and communications, changes linked to technology, and the concerns of communicators. Concludes with a brief examination of implications for employee communications.



Rudnick, M. (1996), "Employee communications: how technology impacts on practice", Managing Service Quality: An International Journal, Vol. 6 No. 2, pp. 45-48. https://doi.org/10.1108/09604529610109765

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Copyright © 1996, MCB UP Limited

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