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The theory of constraints in services: part 2 ‐ examples from health care

Jaideep Motwani (Jaideep Motwani and Donald Klein are both based at Seidman School of Business, Grand Valley State University, Grand Rapids, Michigan, USA)
Donald Klein (Donald Klein are both based at Seidman School of Business, Grand Valley State University, Grand Rapids, Michigan, USA)
Raanan Harowitz (Raanan Harowitz is based at Elbit Systems, Inc., Dallas, Texas, USA)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 April 1996

3414

Abstract

Several authors have investigated and proposed implementations for the theory of constraints (TOC) philosophy in manufacturing organizations. However, no study has addressed the application of TOC in service organizations. The second of two articles, illustrates how TOC can be applied to service and not‐for‐profit organizations. The first part explained the basic principles of TOC: in this issue those principles are applied in a health‐care environment.

Keywords

Citation

Motwani, J., Klein, D. and Harowitz, R. (1996), "The theory of constraints in services: part 2 ‐ examples from health care", Managing Service Quality: An International Journal, Vol. 6 No. 2, pp. 30-34. https://doi.org/10.1108/09604529610109738

Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

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