Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb054501. When citing the article, please cite: Ken Toombs, George Bailey, (1995), “How to redesign your organization to match customer needs”, Planning Review, Vol. 23 Iss: 2, pp. 20 - 24.

Citation

(1995), "Erratum", Managing Service Quality: An International Journal, Vol. 5 No. 3, pp. 52-56. https://doi.org/10.1108/09604529510796421