Avon Training and Enterprise Council’s total quality journey
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 February 1995
Abstract
Explains the aims of Avon Training and Enterprise Council (TEC) in terms both of partnerships with those who employ skills and of training those who provide skills. Outlines how these aims are achieved, starting with an overview of the TEC’s TQM journey. Moves on to customer issues and strategy development. Compares the experiences of service customer in the public and private sectors.
Keywords
Citation
Comley, J. (1995), "Avon Training and Enterprise Council’s total quality journey", Managing Service Quality: An International Journal, Vol. 5 No. 1, pp. 35-37. https://doi.org/10.1108/09604529510796322
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited