Management by objectives – a lesson in commitment and co‐operation
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 December 1995
Abstract
States that the problem of management by objectives (MBO) is implementing objectives on the shopfloor or in the office. Describes the Swedish form of MBO, Resultkontrakting (literally, contracting for results), and lists the key steps of this process. Provides details of introducing Resultkontraktinginto an organization and provides four case studies to show how it works. Concludes by listing the benefits of this process.
Keywords
Citation
Ingham, T. (1995), "Management by objectives – a lesson in commitment and co‐operation", Managing Service Quality: An International Journal, Vol. 5 No. 6, pp. 35-38. https://doi.org/10.1108/09604529510104374
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited