TQM and the learning organization

Abstract

Questions the difference between TQM and organizational learning, including characteristics and problems encountered – states that TQM is a vehicle for organizational learning. Uses Australian organizations to provide examples of this link. Examines systematic problem solving, experimenting with new approaches, learning from experience and the transfer of knowledge within these three companies. Concludes that TQM is part of becoming a learning organization, but that most TQM initiatives do not lead to organizational learning.

Citation

Sohal, A. and Morrison, M. (1995), "TQM and the learning organization", Managing Service Quality: An International Journal, Vol. 5 No. 6, pp. 32-34. https://doi.org/10.1108/09604529510104365