Troubles with TQM – Pirelli Cables Australia Limited
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 December 1995
Abstract
A key strategic objective behind the introduction of TQM centres on ensuring employee commitment and participation in continuous process innovation for the purpose of improving operational efficiencies and developing a competitive edge within the expanding and dynamic marketplace. Although TQM has many of its roots in the principles of total quality control, the main objectives of many current programmes rest on revising existing organizational attitudes and belief systems. Uses the experience of Pirelli Cables to describe employee responses to the process of establishing a “quality culture” and to illustrate how Japanese TQM programmes may not be well suited to building employee commitment within an Australian workforce which is culturally very diverse.
Keywords
Citation
Dawson, P. (1995), "Troubles with TQM – Pirelli Cables Australia Limited", Managing Service Quality: An International Journal, Vol. 5 No. 6, pp. 18-20. https://doi.org/10.1108/09604529510104347
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited