Quality and the financial service sector
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 February 1995
Abstract
Analyses the changes which have taken place in the financial services industry in recent years. Shows how customer expectations have changed and how customer power has increased with competition. Suggests that most of the industry at present fails to meet the new challenges, but identifies some notable exceptions.
Keywords
Citation
Macdonald, J. (1995), "Quality and the financial service sector", Managing Service Quality: An International Journal, Vol. 5 No. 1, pp. 43-46. https://doi.org/10.1108/09604529510081794
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited