World‐class operators: profiles of the 1994 Baldrige winners
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 February 1995
Abstract
Customer focus and satisfaction is a key category in the Baldrige award scheme. Provides a profile of the 1994 winners in each of the three categories: manufacturing, service, and small businesses. Analyses in each case the factors that have enabled the company to score highly on customer satisfaction.
Keywords
Citation
Taylor, C. (1995), "World‐class operators: profiles of the 1994 Baldrige winners", Managing Service Quality: An International Journal, Vol. 5 No. 1, pp. 20-25. https://doi.org/10.1108/09604529510081776
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited