The Route to Total Quality Management – Part One
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1994
Abstract
Examines the background to TQM, principally from the perspective of the Deming method. Closes with a brief comment about the application of TQM in McDonnell’s home territory of Australia – a topic which will be pursued in greater detail in a subsequent article.
Keywords
Citation
McDonnell, J. (1994), "The Route to Total Quality Management – Part One", Managing Service Quality: An International Journal, Vol. 4 No. 3, pp. 41-45. https://doi.org/10.1108/09604529410796242
Publisher
:MCB UP Ltd
Copyright © 1994, Company