Achieving Customer Satisfaction through Logistics Excellence
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 April 1994
Abstract
Highlights how leading companies focus on logistics excellence. The boom in international trade opens up a range of opportunities and challenges as domestic markets are no longer safe havens. Concludes that European companies offer a unique chance to embark on a fundamental revolution.
Keywords
Citation
Kearney, A.T. (1994), "Achieving Customer Satisfaction through Logistics Excellence", Managing Service Quality: An International Journal, Vol. 4 No. 2, pp. 47-50. https://doi.org/10.1108/09604529410796224
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited