TQM – Lessons to Be Learned from Failure
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 December 1994
Abstract
Describes a survey of staff attitudes to TQM undertaken within the IT department of a well‐known UK company. Discusses the findings and concludes that other companies can learn from the company’s unsuccessful implementation.
Keywords
Citation
McManus, J. (1994), "TQM – Lessons to Be Learned from Failure", Managing Service Quality: An International Journal, Vol. 4 No. 6, pp. 8-9. https://doi.org/10.1108/09604529410074090
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited