To read the full version of this content please select one of the options below:

Plan of attack

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 March 1992

Abstract

Outlines the TQM programme introduced by Trafford Health Authority management by initiating a series of workshops emphasizing the importance of top‐down commitment, in respect of government reforms within health‐care.

Keywords

Citation

O′Neill, D. (1992), "Plan of attack", Managing Service Quality: An International Journal, Vol. 2 No. 3, pp. 163-165. https://doi.org/10.1108/09604529210145525

Publisher

:

MCB UP Ltd

Copyright © 1992, MCB UP Limited