Contribution matters, not status
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1992
Abstract
Provides a framework for understanding the motivational influences on behaviour and discusses a way forward for reward systems that will encourage behaviour consistent with a quality organization. Explores a shift in thinking away from pay being associated with status towards pay being associated with contribution. Outlines such concepts as merit pay, profit sharing, performance bonus and pay for competence. Suggests that with an understanding of people and work, high levels of effective behaviour can be encouraged by imaginative recognition/pay systems reinforced by the appropriate management style.
Keywords
Citation
Seddon, J. and Davis, R. (1992), "Contribution matters, not status", Managing Service Quality: An International Journal, Vol. 2 No. 6, pp. 325-327. https://doi.org/10.1108/09604529210029597
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited