To read the full version of this content please select one of the options below:

Getting into shape

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 May 1992

Abstract

Explores the way in which to create a team‐based organization which will successfully support service quality. Reviews the process of change in insurance companies, the pharmaceutical industry, the service industry and in consulting firms. Provides a step‐by‐step guide as to how to create a team‐based organization, and explains training methods, practices and outcomes of the process.

Keywords

Citation

Parker, G. (1992), "Getting into shape", Managing Service Quality: An International Journal, Vol. 2 No. 5, pp. 251-254. https://doi.org/10.1108/09604529210029452

Publisher

:

MCB UP Ltd

Copyright © 1992, MCB UP Limited