Viewpoint Training ‐ a waste of effort?
Managing Service Quality: An International Journal
Article publication date: 1 April 1992
Raises questions about the effectiveness of education and training for service quality. Suggests that the effectiveness of training can be enhanced by using facilitators to help transfer new skills into the workplace.
Seath, I. (1992), "Viewpoint Training ‐ a waste of effort?", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 183-185. https://doi.org/10.1108/09604529210029308
MCB UP Ltd
Copyright © 1992, MCB UP Limited