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Viewpoint Training ‐ a waste of effort?

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 April 1992

Abstract

Raises questions about the effectiveness of education and training for service quality. Suggests that the effectiveness of training can be enhanced by using facilitators to help transfer new skills into the workplace.

Keywords

Citation

Seath, I. (1992), "Viewpoint Training ‐ a waste of effort?", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 183-185. https://doi.org/10.1108/09604529210029308

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited