Viewpoint Is middle management a quality anachronism?
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 March 1992
Abstract
Discusses the role of middle management in the implementation of TQM, exploring the possibilities for both harm and good that they represent.
Keywords
Citation
Clutterbuck, D. and Wynne, B. (1992), "Viewpoint Is middle management a quality anachronism?", Managing Service Quality: An International Journal, Vol. 2 No. 3, pp. 131-133. https://doi.org/10.1108/09604529210029191
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited