Viewpoint Is middle management a quality anachronism?

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 March 1992

Abstract

Discusses the role of middle management in the implementation of TQM, exploring the possibilities for both harm and good that they represent.

Keywords

Citation

Clutterbuck, D. and Wynne, B. (1992), "Viewpoint Is middle management a quality anachronism?", Managing Service Quality: An International Journal, Vol. 2 No. 3, pp. 131-133. https://doi.org/10.1108/09604529210029191

Publisher

:

MCB UP Ltd

Copyright © 1992, MCB UP Limited

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