Discusses the role of middle management in the implementation of TQM, exploring the possibilities for both harm and good that they represent.
Clutterbuck, D. and Wynne, B. (1992), "Viewpoint Is middle management a quality anachronism?", Managing Service Quality: An International Journal, Vol. 2 No. 3, pp. 131-133. https://doi.org/10.1108/09604529210029191
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