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Viewpoint Role of the change agent

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 March 1992

Abstract

Reviews a study carried out over several months on the performance of change agents and change attempts when introducing TQM.

Keywords

Citation

Diffin, M. (1992), "Viewpoint Role of the change agent", Managing Service Quality: An International Journal, Vol. 2 No. 3, pp. 129-130. https://doi.org/10.1108/09604529210029182

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited