Outlines the implementation of Total Quality Management at the US Air Force Development Test Centre at Elgin Air Force Base in Florida. Discusses the steps in the implementation process, focusing on management awareness, strategic planning, management implementation and employee training. Details the procedure of cascading the concepts, philosophy, methods and tools of quality management from the top of the organization downwards and relates the timescale necessary to do this.
Stewart, J. and Rameli, D. (1992), "Firing on all cylinders", Managing Service Quality: An International Journal, Vol. 2 No. 2, pp. 85-89. https://doi.org/10.1108/09604529210029100Download as .RIS
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