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Firing on all cylinders

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 February 1992

Abstract

Outlines the implementation of Total Quality Management at the US Air Force Development Test Centre at Elgin Air Force Base in Florida. Discusses the steps in the implementation process, focusing on management awareness, strategic planning, management implementation and employee training. Details the procedure of cascading the concepts, philosophy, methods and tools of quality management from the top of the organization downwards and relates the timescale necessary to do this.

Keywords

Citation

Stewart, J.D. and Rameli, D. (1992), "Firing on all cylinders", Managing Service Quality: An International Journal, Vol. 2 No. 2, pp. 85-89. https://doi.org/10.1108/09604529210029100

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited