Looks at the range of tests developed by Manpower and used to assess the abilities and aptitudes that temporary staff have to offer before they are placed with an employer. Describes the continuous quality assessment programme and continual feedback system used to evaluate employees′ progress and clients′ satisfaction. The aim is to deliver a quality of service based on customer requirements. Shows that Manpower then went on to gain BS5750 registration of its main offices.
George‐Jones, S. (1992), "Matching needs", Managing Service Quality: An International Journal, Vol. 2 No. 1, pp. 27-29. https://doi.org/10.1108/09604529210028994Download as .RIS
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