Reports on the experiences of two companies in the timber trade and how they were aided in their application for BS5750 registration by the Timber Research and Development Association (TRADA). Identifies ground rules for successful implementation.
Gill, C. (1992), "BS5750: The benchmark", Managing Service Quality: An International Journal, Vol. 2 No. 1, pp. 23-25. https://doi.org/10.1108/09604529210028985
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