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The quality approach

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 June 1991

Abstract

Examines the role of standards in improving the performance of an environmental health department. Demonstrates how quality initiatives, quality audits and quality teams can be used to create an effective quality assurance system and ensure quality standards are maintained. Raises the point that introduction of quality improvements is essential to maintain credibility in a changing government culture.

Keywords

Citation

Tattersley, P. (1991), "The quality approach", Managing Service Quality: An International Journal, Vol. 1 No. 6, pp. 353-356. https://doi.org/10.1108/09604529110028922

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited