The quality approach
Managing Service Quality: An International Journal
Article publication date: 1 June 1991
Examines the role of standards in improving the performance of an environmental health department. Demonstrates how quality initiatives, quality audits and quality teams can be used to create an effective quality assurance system and ensure quality standards are maintained. Raises the point that introduction of quality improvements is essential to maintain credibility in a changing government culture.
Tattersley, P. (1991), "The quality approach", Managing Service Quality: An International Journal, Vol. 1 No. 6, pp. 353-356. https://doi.org/10.1108/09604529110028922
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