Inside quality service
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 October 1991
Abstract
Claims that in order to improve quality service, front‐line staff and management need to recognize the importance of good customer care, for both internal and external customers. Defines quality service and gives examples of how and where to implement it, as well as illustrating both individual and management contributions.
Keywords
Citation
Bailey, D. (1991), "Inside quality service", Managing Service Quality: An International Journal, Vol. 1 No. 5. https://doi.org/10.1108/09604529110028760
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited