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Tourist Customer Service Satisfaction: An Encounter Approach

Erwin Losekoot (Auckland University of Technology, Auckland, New Zealand)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 6 September 2011

Keywords

Citation

Losekoot, E. (2011), "Tourist Customer Service Satisfaction: An Encounter Approach", Managing Service Quality: An International Journal, Vol. 21 No. 5, pp. 570-572. https://doi.org/10.1108/09604521111159843

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited