Executive development for services: a report from the front lines
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 January 2006
Abstract
Purpose
To discuss best practice for executive development for services.
Design/methodology/approach
This paper draws on personal experience and knowledge of the “industry” (Guru Piece).
Findings
The approach to executive development described provides an example of best practice that may be applicable to some service organizations.
Originality/value
This paper is useful both to executives wanting a more holistic and theoretically‐effective approach to executive development, and to academics interested in examining a unique, holistic, and potentially more‐effective model for executive development.
Keywords
Citation
Hallowell, R. (2006), "Executive development for services: a report from the front lines", Managing Service Quality: An International Journal, Vol. 16 No. 1, pp. 6-11. https://doi.org/10.1108/09604520610639928
Publisher
:Emerald Group Publishing Limited
Copyright © 2006, Emerald Group Publishing Limited