Driving quality – clinical governance in the National Health Service
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 April 2002
Abstract
Assesses the role of the NHS’s new quality initiative “clinical governance” in introducing change and monitoring clinical and trust performance to improve the quality of service. An examination is made into continuous improvement methodology and quality tools, as a means to improving service delivery through this newly developed framework. The paper comments on the effectiveness of clinical governance as an approach to managing quality in the NHS in view of the increased public demand for clinical accountability and efficient service delivery as stated in The NHS Plan.
Keywords
Citation
Ritchie, L. (2002), "Driving quality – clinical governance in the National Health Service", Managing Service Quality: An International Journal, Vol. 12 No. 2, pp. 117-128. https://doi.org/10.1108/09604520210421419
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited