How can a third‐party logistics (3PL) provider decide whether or not there is a viable opportunity to serve the needs and desires of potential clients? To answer this question, a tool is needed that can help determine if there are problems, inefficiencies, or needed improvements in a client's, or a potential client's, supply chain that the 3PL can effectively address. Most diagnostic tools currently in use in supply chain analysis are large, quantitative, and time‐consuming. This paper describes a qualitative diagnostic tool designed for more rapid analysis. The research and managerial implications of this tool are also discussed.
Foggin, J.H., Mentzer, J.T. and Monroe, C.L. (2004), "A supply chain diagnostic tool", International Journal of Physical Distribution & Logistics Management, Vol. 34 No. 10, pp. 827-855. https://doi.org/10.1108/09600030410571383
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