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People and information technology in the supply chain: Social and organizational influences on adoption

Dawn M. Russell (Department of Supply Chain and Information Systems, The Smeal College of Business Administration, The Pennsylvania State University, University Park, Pennsylvania, USA)
Anne M. Hoag (Department of Telecommunications, College of Communications, The Pennsylvania State University, University Park, Pennsylvania, USA)

International Journal of Physical Distribution & Logistics Management

ISSN: 0960-0035

Article publication date: 1 February 2004

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Abstract

Understanding people and how they factor into complex information technology (IT) implementations is critical to reversing the growing trend of costly IT implementation failures. Accordingly, this article presents an approach to dissecting the social and organizational influences impacting peoples’ acceptance of technology designed to improve business performance. This article applies the diffusion of innovation theoretical framework to understand and analyze IT innovation implementation challenges. The diffusion approach is applied to two recent cases of implementations of IT supply chain innovations at two aerospace firms, both with complex, global, inter‐firm supply chains. Results indicate that several social and organizational factors do affect the implementation's success. Those factors include users’ perceptions of the innovation, the firm's culture, the types of communication channels used to diffuse knowledge of the innovation and various leadership factors.

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Citation

Russell, D.M. and Hoag, A.M. (2004), "People and information technology in the supply chain: Social and organizational influences on adoption", International Journal of Physical Distribution & Logistics Management, Vol. 34 No. 2, pp. 102-122. https://doi.org/10.1108/09600030410526914

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited