Which school of thought? The dimensions of resort hotel quality

Yuksel Ekinci (PhD Researcher, Department of Management Studies for the Service Sector, University of Surrey, Guildford, UK and Research Assistant, Adnan Medered University, Aydin, Turkey)
Michael Riley (Senior Lecturer, Department of Management Studies for the Service Sector, University of Surrey, Guildford, UK)
Chris Fife‐Schaw (Senior Lecturer, Department of Psychology, University of Surrey, Guildford, UK)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Publication date: 1 April 1998

Abstract

The service quality literature has evolved around two schools of thought: the North American and the Nordic European. Although the North American School of thought has received much attention from the practitioners with a five factorial model, it has also generated a great deal of criticism. The Nordic European School of thought, on the conceptualisation of service quality, has remained for the most part at the conceptual level with few attempts at applications. Attempts to test an instrument developed by the North American School. It did not produce the nominated dimensions. In fact the result favours the Nordic European School in that it produced a two factor model.

Keywords

Citation

Ekinci, Y., Riley, M. and Fife‐Schaw, C. (1998), "Which school of thought? The dimensions of resort hotel quality", International Journal of Contemporary Hospitality Management, Vol. 10 No. 2, pp. 63-67. https://doi.org/10.1108/09596119810207200

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Publisher

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MCB UP Ltd

Copyright © 1998, MCB UP Limited

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