Investors in People at The Moat House International, Glasgow
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 1 February 1994
Abstract
A management issue that is common in organizations today is how to keep on improving the quality of their products and services and ensure that there is a credible and creditable commitment to outstanding customer service within each member of staff, guaranteeing that customers are satisfied. Which systematic approach should organizations take? Compares and contrasts BS 5750 with the Investors in People Award (IIP), provides a case study example, and offers some conclusions.
Keywords
Citation
MacVicar, A. and Brown, G. (1994), "Investors in People at The Moat House International, Glasgow", International Journal of Contemporary Hospitality Management, Vol. 6 No. 1/2, pp. 53-60. https://doi.org/10.1108/09596119410052143
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited