Sutcliffe Catering’s Approach to Continuous Improvement

Abstract

Examines some of the difficulties facing any company in its pursuit of quality profile achievement. Areas covered include defining quality within the Sutcliffe Group and reviewing some of the difficulties the Group faced in its pursuit of quality as a “contract” organization in 2,000 different client locations. Concludes with a detailed description of Sutcliffe′s quality initiatives for sustaining growth, improving client retention and focusing every employee′s objective on the provision of a superior service.

Citation

Page, C. (1994), "Sutcliffe Catering’s Approach to Continuous Improvement", International Journal of Contemporary Hospitality Management, Vol. 6 No. 1/2, pp. 19-24. https://doi.org/10.1108/09596119410052044