Brings together the main findings of a pilot study which aims to improve operational front‐of‐house employee selection in a large international company‐owned hotel group. The study involves the development and testing of a method for scoring applicants for operational front‐of‐house positions using biodata based on their interpersonal skills and their job flexibility. The data were collected at a medium‐sized city centre hotel in the United Kingdom staffed with 112 employees, 73 of whom participated in the study.
Ineson, E.M. and Brown, S.H.P. (1992), "The Use of Biodata for Hotel Employee Selection", International Journal of Contemporary Hospitality Management, Vol. 4 No. 2. https://doi.org/10.1108/09596119210010402
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