The nature of the hospitality industry makes particular demands upon its managers. Studies of personality characteristics provide little help in their education and development. It is more constructive to place emphasis on the balance of general attributes required of the successful manager. People are both a major resource and part of the finished product that the customer is paying for. This emphasises the importance of the social and human skills as a central focus of education and development of hotel managers.
Mullins, L. and Davies, I. (1991), "What Makes for an Effective Hotel Manager?", International Journal of Contemporary Hospitality Management, Vol. 3 No. 1. https://doi.org/10.1108/09596119110003960
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