Making sense of group support systems facilitation: a reflective practice perspective

Abstract

Reports part of a grounded theory study in which 15 facilitators, already experienced in conventional meetings, were trained to become facilitators of face‐to‐face electronic meetings. Presents a model ‐ “Active reflection” ‐ of the reflective practice processes used by the trainee facilitators. Active reflection is a term which describes the trainees’ accounts of the two complementary action reflection processes: reflection on action (thinking back on what was done) and reflection in action (thinking about the action while one is doing it). Identifies a number of implications for group support systems facilitation training and practice.

Citation

Yoong, P. (1999), "Making sense of group support systems facilitation: a reflective practice perspective", Information Technology & People, Vol. 12 No. 1, pp. 86-112. https://doi.org/10.1108/09593849910250565