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Improving the Quality and Efficiency of Fast Food Operations

International Journal of Retail & Distribution Management

ISSN: 0959-0552

Article publication date: 1 April 1992

Abstract

Describes the implementation of a total quality assurance system in a fast food restaurant. The operations of the restaurant were analysed to identify ways to improve the quality and efficiency of the production and service delivery systems. A total quality assurance system combining statistical quality control procedures and computer technology was successfully installed. The system resulted in improved service quality, efficient operations and increased profitability.

Keywords

Citation

Yasin, M.M. and Yavas, U. (1992), "Improving the Quality and Efficiency of Fast Food Operations", International Journal of Retail & Distribution Management, Vol. 20 No. 4. https://doi.org/10.1108/09590559210015577

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited