Improving the Quality and Efficiency of Fast Food Operations
International Journal of Retail & Distribution Management
ISSN: 0959-0552
Article publication date: 1 April 1992
Abstract
Describes the implementation of a total quality assurance system in a fast food restaurant. The operations of the restaurant were analysed to identify ways to improve the quality and efficiency of the production and service delivery systems. A total quality assurance system combining statistical quality control procedures and computer technology was successfully installed. The system resulted in improved service quality, efficient operations and increased profitability.
Keywords
Citation
Yasin, M.M. and Yavas, U. (1992), "Improving the Quality and Efficiency of Fast Food Operations", International Journal of Retail & Distribution Management, Vol. 20 No. 4. https://doi.org/10.1108/09590559210015577
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited