Services marketing management competencies: a ferry company example
International Journal of Service Industry Management
ISSN: 0956-4233
Article publication date: 1 March 1998
Abstract
Although much has been written about management competencies, the literature is sparse in its consideration of specific competencies for services marketing decision making. This article considers the pertinent literature surrounding management competencies in the context of decision making for services management. A case description of a consumer services company is used to develop the argument. The case description focuses on the progression of the management decision makers’ competencies over a three‐year period. The importance of continually developing the competencies of the key decision makers in an organisation is emphasised, particularly in relation to the changing nature of managerial roles and responsibilities.
Keywords
Citation
Gilmore, A. (1998), "Services marketing management competencies: a ferry company example", International Journal of Service Industry Management, Vol. 9 No. 1, pp. 74-92. https://doi.org/10.1108/09564239810199969
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited