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The Service Factory: A Future Vision

International Journal of Service Industry Management

ISSN: 0956-4233

Article publication date: 1 December 1991

Abstract

The “service factory” has been proposed as a new approach to manufacturing strategy. The information, problem‐solving, sales and support dimensions which underlie a service factory are reviewed. A strategic planning methodology by which it can be applied is provided, and five research questions which might be addressed through empirical study are raised.

Keywords

Citation

Chase, R.B. (1991), "The Service Factory: A Future Vision", International Journal of Service Industry Management, Vol. 2 No. 3, pp. 60-70. https://doi.org/10.1108/09564239110007139

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited