The “service factory” has been proposed as a new approach to manufacturing strategy. The information, problem‐solving, sales and support dimensions which underlie a service factory are reviewed. A strategic planning methodology by which it can be applied is provided, and five research questions which might be addressed through empirical study are raised.
Chase, R.B. (1991), "The Service Factory: A Future Vision", International Journal of Service Industry Management, Vol. 2 No. 3, pp. 60-70. https://doi.org/10.1108/09564239110007139
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