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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

Paul Gemmel (Faculty of Economics and Business Administration, Ghent University, Belgium Vlerick Leuven Gent Management School, Belgium)

International Journal of Service Industry Management

ISSN: 0956-4233

Article publication date: 14 August 2007

Citation

Gemmel, P. (2007), "Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers", International Journal of Service Industry Management, Vol. 18 No. 4, pp. 443-444. https://doi.org/10.1108/09564230710778173

Publisher

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Emerald Group Publishing Limited

Copyright © 2007, Emerald Group Publishing Limited