Past progress and future directions in conceptualizing customer perceived value

Abstract

Purpose

To propose an alternative model specification for better conceptualizing the definition of a customer perceived value construct, and to discuss the theoretical justification of the model.

Design/methodology/approach

The proposed model was elaborated based on theoretical contexts. Three models of different conceptualization specifications were estimated and compared with eTail service value survey data.

Findings

Based on theory, perceived value should be conceived as a formative construct. The empirical results demonstrated different parameter estimates and thus conclusions are drawn from different conceptualization methods.

Research limitations/implications

Future research is suggested to apply the proposed formative value model in other marketing settings, and to explore the role of consumer satisfaction in post‐purchase behavior.

Practical implications

Marketing resources allocation and communication programs may be influenced due to different conceptualization methods of value construct applied by practitioners.

Originality/value

This paper provides a theoretical rationale for conceptualizing perceived value with formative specification. It stresses that the theoretical justification is a major concern for determining conceptualization models.

Citation

Lin, C., Sher, P.J. and Shih, H. (2005), "Past progress and future directions in conceptualizing customer perceived value", International Journal of Service Industry Management, Vol. 16 No. 4, pp. 318-336. https://doi.org/10.1108/09564230510613988